Frequently Asked Questions

Practical answers for selecting, ordering and receiving professional equipment.

How do I confirm the right model?

Compare required capacity, dimensions, voltage, duty cycle, material and intended application. Email the SKU and your use case when you need help.

Are products available immediately?

Availability can change. Orders are reviewed before dispatch, and we will contact you if fulfillment timing or a configuration requires confirmation.

Why does shipping vary?

Compact tools can travel by parcel, while cabinets, lifts, machinery and large compressors may require freight. The final method depends on packed size, weight, destination and access services.

Can I change or cancel an order?

Contact us promptly. Changes are not guaranteed after fulfillment begins, and special-order or dispatched goods may incur costs.

What should I do when freight arrives?

Inspect the shipment before signing. Note visible damage on the carrier receipt, take photographs and contact us within 48 hours. Keep the packaging.

Do you support international orders?

Yes, for eligible products and destinations. Confirm electrical standards, local compliance, duties and delivery access before ordering heavy equipment.