Returns & Refunds

Eligible unused products may be returned with prior authorization. Contact us before sending anything back.

Return window

Request a return within 30 days of delivery. Items must be unused, uninstalled, complete and in original packaging with manuals, accessories and protective materials. A return authorization and approved destination are required.

Non-returnable items

Customized, configured-to-order, clearance, hygiene-sensitive and consumable products are not returnable unless defective. Installed, operated, modified or damaged equipment is not eligible for a discretionary return.

Return shipping and fees

For a change-of-mind return, the customer pays return transportation and any non-refundable freight, liftgate or brokerage charges. A reasonable restocking deduction may apply when permitted by law. If we supplied an incorrect or verified defective item, we will provide the appropriate remedy and shipping instructions.

Damage or shortages

Photograph the packaging, labels and product immediately. Report visible freight damage within 48 hours and concealed damage or missing components within seven days. Keep all packaging while the claim is reviewed.

Refund timing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank processing times vary. Original expedited, freight and international charges are not refundable unless the return resulted from our error.