Shipping Policy

Thank you for shopping with us. We are committed to providing a smooth and reliable delivery experience.

Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

During holidays, peak seasons, or promotional periods, processing time may be slightly longer.

Shipping Time

Estimated delivery time is usually:

United States: 3–6 business days
Canada / Australia / United Kingdom: 8–18 business days
Other countries or regions: 10–25 business days

Delivery time may vary depending on destination, weather, holidays, carrier delays, customs clearance, or other unexpected logistics issues.

Shipping Fee

Shipping fees will be calculated at checkout.

Some products or orders may qualify for free shipping promotions when the order amount meets the required threshold.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Please note that tracking information may take 1–3 business days to update after the package has been shipped.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If the address is incorrect or incomplete, delivery may be delayed or the package may be returned. We are not responsible for packages that cannot be delivered due to incorrect customer information.

Customs, Duties & Taxes

For international orders, customs fees, import duties, taxes, or other charges may be required by your local customs office.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

Lost or Delayed Packages

If your package is delayed, please contact us and we will help check the shipping status.

If the tracking shows the package has been delivered but you have not received it, please check with your local carrier, mailbox, front door, neighbors, or building management first.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: service@maiieava.com

Please include your order number so we can assist you faster.