FAQ
FAQ
1. How can I contact customer service?
You can contact us by email at:
Please include your order number and a brief description of your question so we can assist you faster.
2. How long does shipping take?
Orders are usually processed within 1–3 business days after payment is confirmed.
Estimated delivery time:
United States: 3–6 business days
Canada / Australia / United Kingdom: 8–18 business days
Other countries or regions: 10–25 business days
Delivery time may vary depending on destination, weather, holidays, carrier delays, customs clearance, or other unexpected logistics issues.
3. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that tracking information may take 1–3 business days to update after the package has been shipped.
4. I did not receive my tracking number. What should I do?
If you have not received your tracking number within a few business days after placing your order, please contact us at:
Please include your order number so we can check your shipment status.
5. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to make changes or cancel it.
6. What should I do if I entered the wrong shipping address?
Please contact us immediately at:
If the order has not been shipped yet, we will try our best to help update the address.
If the package has already been shipped, we may not be able to change the shipping address.
7. What should I do if my package is delayed?
If your package is delayed, please check the tracking information first.
Shipping delays may happen due to weather, holidays, carrier delays, customs clearance, or other unexpected situations.
If you need help, please contact us at service@maiieava.com with your order number.
8. What should I do if my package shows delivered but I did not receive it?
If the tracking information shows delivered but you have not received the package, please check your mailbox, front door, porch, neighbors, family members, building office, or local carrier first.
If you still cannot find the package, please contact us at:
9. What is your return policy?
If you are not satisfied with your purchase, please contact us first before returning the item.
Items must be unused, in their original condition, and in the original packaging.
Return requests must be made within the return period stated in our Return & Refund Policy.
10. How do I request a refund?
To request a refund, please contact us at:
Please include your order number, the reason for the refund request, and photos or videos if the item is damaged, defective, or incorrect.
11. What should I do if I receive a damaged or defective item?
Please contact us within a reasonable time after receiving the package.
Send your order number, a description of the issue, and clear photos or videos of the damaged or defective item to:
We will review your case and provide a solution.
12. What should I do if I receive the wrong item?
If you receive the wrong item, please contact us at:
Please include your order number and photos of the item you received. We will help resolve the issue as soon as possible.
13. Do you offer free shipping?
Some orders may qualify for free shipping promotions when the order amount meets the required threshold.
The final shipping fee will be shown at checkout before payment.
14. Are taxes, customs duties, or import fees included?
For international orders, customs duties, import taxes, or other fees may be required by your local customs office.
These charges are the responsibility of the customer and are not included in the product price or shipping fee.
15. How can I make sure my order is correct?
Before placing your order, please carefully check your product selection, quantity, shipping address, email address, and payment information.
If you notice any mistake after placing the order, please contact us as soon as possible at: